Privacy Policy surya77 – Personal Data Protection for Malaysia Users

Surya77 ("We", "Platform") deeply respects the privacy of all users on our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the surya77.fun website, the surya77 mobile app, and any related services.

This Policy applies to all users of the Surya77 platform, whether registered or simply browsing our website. By using the Surya77 platform, you consent to the collection and use of your information as described in this Privacy Policy.

Surya77 collects your personal information through two main methods — information you provide directly and information collected automatically as you use our platform.

Information you provide directly:

• Full name, date of birth and gender during account registration.
• Email address and mobile number for communication and verification purposes.
• Identity documents (national ID or passport) during the KYC process.
• Bank account or e-wallet information for processing deposits and withdrawals.
• Residential address for identity verification requirements.

Information collected automatically:

• IP address and device information (device type, operating system, web browser).
• General geolocation data based on IP address to ensure geographic zone compliance.
• Game activity logs, transaction history and platform usage patterns.
• Cookie and tracking technology data as described in Section 6.

Surya77 only collects and uses your personal data for legitimate, clearly stated purposes. We do not use your data for any unrelated purposes without first obtaining your consent.

• Account management: Creating, verifying and managing your user account securely.
• Transaction processing: Processing deposits, withdrawals and any financial transactions on the platform.
• Identity verification (KYC): Ensuring you meet age requirements and comply with anti-money laundering regulations.
• Customer support: Resolving inquiries, complaints and technical issues you encounter.
• Platform security: Detecting and preventing fraud, multiple account usage and any suspicious activity.
• Service improvements: Analyzing usage patterns to improve overall user experience.
• Marketing communications: Sending information about promotions, bonuses and platform updates — only if you choose to receive them.
• Legal compliance: Meeting legal obligations and requirements of relevant authorities.

Surya77 does not sell, rent, or trade your personal information to any third party. However, there are limited situations where we may share your information with certain parties for legitimate reasons:

• Payment service providers: Required financial data is shared with registered payment processors (FPX, Touch 'n Go, GrabPay) solely to process your transactions.
• KYC service providers: Identity information is shared with licensed identity verification service providers for compliance purposes.
• Authority: surya77 will disclose required information to legal authorities if mandated by a court order, legal investigation, or applicable regulations.
• Game providers: Minimum required game data may be shared with licensed game providers to ensure game integrity.

Surya77 takes comprehensive technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or improper disclosure.

• 256-bit SSL Encryption: All communications between your device and our servers are protected with high-level encryption.
• Internal access controls: Only authorized personnel can access user personal data, and every access is logged and monitored.
• Regular security audits: Our systems undergo periodic independent security audits to identify and address any vulnerabilities.
• Real-time threat monitoring: Our threat detection system operates 24/7 to detect any unauthorized access attempts.
• Data backup: Your data is backed up across separate data centres to ensure service continuity.

While we take all reasonable precautions, no security system is completely impenetrable. We are committed to notifying you promptly should any data breach occur that may affect your personal information.

Surya77 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure the security of your account.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as secure login and session verification. Cannot be disabled.
• Functional cookies: Storing your preferences such as language, display settings and login information for convenient repeat use.
• Analytics cookies: Helping us understand how users interact with the platform for improvement purposes.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

Under Malaysia's Personal Data Protection Act 2010 and our own policies, you have the following rights regarding the personal data we hold:

Surya77 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for as long as your account is active on the Surya77 platform.
• KYC and financial data: Retained for a minimum of 7 years after account closure, in accordance with anti-money laundering legal requirements.
• Transaction logs: Retained for 5 years for audit and compliance requirements.
• Support communication logs: Retained for 2 years from the date of last communication.
• Marketing data: Deleted when you withdraw consent to receive marketing communications.

When data is no longer required, it will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Surya77 is a gaming platform strictly for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If you discover or suspect that an underage individual has registered or is using the Surya77 platform, please contact our support team immediately via Live Chat. We will take immediate action to review and close the account and delete all related data.

Surya77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Each version will display the latest "Updated" date at the top of this page.

For material and significant changes, we will notify you via your registered email or a prominent notice on the platform at least 7 days before the changes take effect. Continued use of the Surya77 platform after the effective date of changes constitutes your acceptance of the amended Privacy Policy.

We encourage you to review this page from time to time to ensure you are always aware of our latest policies regarding the protection of your personal data.

If you have any questions, concerns or requests related to this Privacy Policy or how we handle your personal data, our team is ready to help.

• Live Chat: The fastest method — available 24/7 directly within the Surya77 platform.
• Email: [email protected] — we will respond within 24 hours on business days.
• Help Centre: Visit the FAQ our team for answers to frequently asked questions.